To place an order, discuss an existing order, or to receive additional information about our products, please contact our Customer Service Department.

Our staff will always provide you with prompt, friendly service.

Business Hours: 9:00am - 5:00pm Central; Monday trough Friday.

Minimum Order
Minimum order is $100.
All items must be ordered in minimum quantities specified.

Prices subject to change without notice.

Payment Options
First Time Orders – Credit Card only
Re-orders under $200 – Credit Card only
Re-orders over $200 – Credit Card or Net 30

Credit Card Payments
Credit Cards accepted include Visa, MasterCard, American Express, and Discover. Orders over $200 that are pre-paid with a credit card receive a 3% Discount and orders over $500 receive a 5% Discount. Credit Cards are not charged until order ships.

Net Terms
Net 30 Terms are subject to credit approval. To establish an account and apply for Net 30 Terms, please complete our New Account Application, including your bank reference and (5) credit references. Please be sure to include fax #’s with your credit references. Allow 3-4 weeks for approval process.

COD and Proforma are not available.

Discounts
All orders over $200 that are pre-paid witha credit card will receive a 3% discount.
All orders over $500 that are pre-paid with a credit card will receive a 5% discount.

Backorders
Unless otherwise requested, we backorder items that are out of stock at time of order. Backorders will automatically ship when they become available. Standard shipping charges apply to all backorders. Customer is responsible for canceling all unwanted backorders.

Shipping
Our standard lead time for shipping is 7-10 business days from receipt of an order. Stock is not guaranteed on orders with future ship dates. We are not liable for delivery delays due to causes beyond our reasonable control. All orders are shipped FOB Forest Park, IL via UPS Standard Ground Service. Freight is pre-paid and added to the Invoice.

Damage/Shortage Claims & Returns
All shipments should be inspected upon receipt for damages and shortages. Any shortages or damages must be communicated to Rocket USA within 15 days from receipt of shipment. Failure to notify Rocket USA within this time period will constitute acceptance of shipment. We do not accept any returns other than faulty shipments or product. All returns must be pre-approved and assigned an RA#. All returns are subject to a restocking fee equal to 15% of the original invoice.